CONTACT DETAILS

Should you have any queries about our organisation, or require more information, please write to:
Formal complaints about the service you have received must be in writing, signed and sent to the Merseyside Probation Area’s ChiefOfficer at:

Kathy Felton-Aksoy
Communications Officer
Merseyside Probation Trust
4th Floor
Burlington House
Crosby Road North
Waterloo
Liverpool
L22 OPJ

MAKING A COMPLAINT

Please send your letter to John Stafford, Chief Executive Officer at the above address.

Within five working days of receiving the letter, the Chief Executive Officer will write to the complainant to explain how their complaint will be handled.

If the complaint is about an issue involving the Chief Executive Officer, the complainant should address their letter to the Secretary of the Merseyside Probation Trust.

If the complainant is not satisfied with the outcome, they can appeal within 15 working days of receiving the outcome. They must write to the Secretary to the Merseyside Probation Trust explaining why they wish to appeal. The Secretary will acknowledge their letter within 5 working days of receiving it.

A Panel, including at least one Board member, will look at the appeal. They may ask to meet with the complainant and the investigating officer. The outcome will be sent to the complainant within 20 days of the receipt of the appeal.

Office Addresses

Merseyside Probation Trust
4th Floor, South Wing
Burlington House
Crosby Road North
Waterloo
Liverpool
L22 0PJ
Tel: 0151 920 9201

North Liverpool Probation Centre
Cheadle Avenue
Old Swan
Liverpool
L13 3AE
Tel: 0151 254 7102

South Liverpool Probation Centre
180 Falkner Street
Liverpool
L8 7SX
Tel: 0151 706 6688

Wirral Probation Centre
40 Europa Boulevard
Birkenhead
Wirral
CH41 4PE
Tel: 0151 666 0400

South Knowsley Probation Centre
597 Princess Drive,
Huyton
Liverpool
L14 9NE
Tel: 0151 480 4544
Fax: 0151 480 3618

St Helens Probation Centre
St Mary’s House
50 Church Street
St Helens
Merseyside
WA10 1AP
Tel: 01744 630229
Fax: 01744 606225

Bootle Probation Office
4 Trinity Road
Bootle
Liverpool
L20 7BE
Tel: 0151 286 5667
Fax: 0151 286 6900

Southport Probation Office
Gordon House
3-5 Leicester Street
Southport
Merseyside
PR9 0ER
Tel: 01704 534634
Fax: 01704 501845

Kirkdale Probation Office
142-148 Stanley Road
Kirkdale
Liverpool
L5 7QQ
Tel: 0151 286 6159
Fax: 0151 284 7847

Speke Probation Office
14 South Parade
Speke
Liverpool
L24 2SG
Tel: 0151 281 0610
Fax: 0151 281 0710

Kirkby Probation Office
Oatlands Road
Kirkby
Liverpool
L32 4UH
Tel: 0151 547 3160
Fax: 0151 547 2244

Waterloo Probation Office
25 Crosby Road South
Waterloo
Liverpool
L22 1RG
Tel: 0151 920 4444
Fax: 0151 928 9143

Knowsley PPO Unit
Knowsley Housing Trust
Lake View
Kings Business Park
Huyton
Liverpool
Tel: 0151 443 4590

Liverpool PPO Unit
Eaton Road Police Station
Eaton road
Liverpool
L12 3HF
Tel: 0151 777 4431
Fax: 0151 777 4445

Sefton PPO Unit
Waterloo Probation Centre
25 Crosby Road South
Waterloo
Liverpool
L22 1RG
Tel: 0151 920 4444
Fax: 0151 928 9143

Sefton Tower PPO Unit
Mersey View
18 Great Georges Road
Waterloo
Liverpool
L22 1RD
Tel: 0151 920 2068
Fax: 0151 920 2059

St Helens PPO Unit
St Helens Town Hall
The Annexe
Birchley Street
St Helens
Merseyside
Tel: 01744 615271
Fax: 01744 615278

Wirral PPO Unit
Old Court Building
Manor Road
Wallasey
Merseyside
CH44 1BU
Tel No: 0151 606 5160
Fax No: 0151 606 5770

Black Mentoring Scheme
South Liverpool Probation Centre
180 Falkner Street
Liverpool
L8 7SX
Tel No: 0151 706 6688
Fax No: 0151 708 5044

Accredited Programmes Team
South Liverpool Probation Centre
180 Falkner Street
Liverpool
L8 7SX
Tel No: 0151 706 6622
Fax No: 0151 708 9687

Merseyside Development Unit
6/8 Temple Court
Liverpool
L2 6PY
Tel No: 0151 229 2000
Fax No: 0151 236 4265

Employment Team
North Liverpool Probation Centre
Cheadle Avenue
Old Swan
Liverpool
L13 3AE
Tel No: 0151 254 7105
Fax No: 0151 220 7208

Knowsley/St Helens Unpaid Work Team
Belle Vale District Centre
Childwall Valley road
Liverpool
L25 2RJ
Tel No: 0151 487 0123
Fax No: 0151 220 7205

Liverpool North Unpaid Work Team
North Liverpool Probation Centre
Cheadle Avenue
Old Swan
Liverpool
L13 3AE
Tel: 0151 254 7103
Fax No: 0151 220 7205

Liverpool South Unpaid Work Team
South Liverpool Probation Centre
180 Falkner Street
Liverpool
L8 7SX
Tel: 0151 706 6644
Fax: 0151 708 5044

Sefton Unpaid Work Team
Sefton House,
1 Molyneux Way,
Old Roan
Liverpool
L10 2JA
Tel: 0151 531 6737
Fax: 151 527 2534

Wirral Unpaid Work Team
Wirral Probation Centre
40 Europa Boulevard
Birkenhead
Wirral
CH41 4PE
Tel No: 0151 666 0400
Fax No: 0151 666 0402

DRR Team Knowsley
25 Derby Road
Huyton
Liverpool
L36 9UG
Tel No: 0151 254 7107
Fax No: 0151 220 7231

DRR Team South Liverpool
3-5 Rodney Street
Liverpool
L1 9ED
Tel No: 0151 234 5826
Fax No: 0151 234 5872

DRR Team North Liverpool
North Liverpool Probation Centre
Cheadle Avenue
Old Swan
Liverpool
L13 3AE
Tel No: 0151 254 7101
Fax No: 0151 220 7231

DRR Team Sefton
Mersey View House
18 Great Georges Road
Waterloo
Liverpool
L22 1RD
Tel No: 0151 920 2068
Fax No: 0151 920 2059

DRR Team St Helens
The Annexe
St Helens Town Hall
Victoria Square
St Helens
WA10 1HP
Tel No: 01744 456789
Fax No: 01744 675181

DRR Team Wirral
Arch Initiatives
23 Conway Street
Birkenhead
Wirral
CH41 6PT
Tel No: 0151 666 6867
Fax No: 0151 666 6802

CJIP - Knowsley
25 Derby Road
Huyton
Liverpool
L36 9UG
Tel No: 0151 480 5398
Fax No: 0151 480 9112

CJIP - Liverpool
Paul Thompson Centre
83-93 Stonebridge Lane,
Liverpool
L11 4SJ
Tel No: 0151 545 1852
Fax No: 0151 549 2527

CJIP - Sefton
2nd Floor, The Carers Centre
27-37 South Road
Waterloo
Liverpool
L22 5RF
Tel No: 0151 934 3115
Fax No: 0151 330 5724

CJIP -St Helens
The Annexe
St Helens Town Hall
Victoria Square
Merseyside
WA10 9PH
Tel No: 01744 675813
Fax No: 01744 675812

CJIP -Wirral
Arch Initiatives
23 Conway Street
Birkenhead
Wirral
CH41 6PT
Tel No: 0151 666 6867
Fax: 0151 666 6802

Probation Team
Liverpool Crown Court
PO Box 69
Queen Elizabeth 11 Law Courts
Derby Square
Liverpool
L69 2NE
Tel No: 0151 236 5302
Fax No: 0151 255 0682

Probation Team
North Liverpool Community Justice Centre
5 Boundary Street
Liverpool
L5 2QD
Tel No: 0151 298 3636
Fax No: 0151 298 3601

Probation Court Services Team - Knowsley
South Knowsley Probation Centre
597 Princess Drive
Huyton
Liverpool
L14 9NE
Tel No: 0151 480 4544
Fax No: 0151 480 3618

Probation Court Services Team - Liverpool
Liverpool Magistrate’s Court
111 Dale Street
Liverpool
L2 2JD
Tel No: 0151 236 0603
Fax No: 0151 236 5417

Probation Court Services Team – South Sefton
4 Trinity Road
Bootle
Merseyside
L20 7BE
Tel No: 0151 286 5667
Fax No: 0151 286 6900

Probation Court Services Team
South Sefton Magistrate’s Court
The Court Building
Bootle
Merseyside
L20 3BJ
Tel No: 0151 285 6236
Fax No: 0151 933 8602

Probation Court Services Team – North Sefton
Gordon House
3-5 Leicester Street
Southport
Merseyside
PR9 0ER
Tel No: 01704 534634
Fax No: 01704 501845

Probation Court Services Team
North Sefton Magistrate’s Court
The Law Courts
Albert Road
Southport
Merseyside
PR9 0LJ
Tel No: 01704 544277
Fax No: 01704 545840

Probation Court Services Team – St Helens
St Helens Probation Centre
St Mary’s House
50 Church Street
St Helens
Merseyside
WA10 1AP
Tel No: 01744 630229
Fax No: 01744 606224

Probation Court Services Team – Wirral
Wirral Probation Centre
40 Europa Boulevard
Wirral
CH41 4PE
Tel No: 0151 666 0400
Fax No: 0151 666 0402

HM Prison Altcourse
Probation Department
Higher Lane
Fazakerley
Liverpool
L9 7LH
Tel No: 0151 522 2000
Fax No: 0151 522 2121

HM Prison Liverpool
Probation Department
Hornby Road
Walton
Liverpool
L9 3DF
Tel No: 0151 530 4000
Fax No: 0151 524 1941

HM Prison Kennett
Probation Department
Parkbourn
Maghull
Liverpool
L31 1HX
Tel No: 0151 213 3227
Fax No: 0151 213 3232

Accomodation Unit
North Liverpool Probation Centre
Cheadle Avenue
Old Swan
Liverpool
L13 3AE
Tel No: 0151 254 7106
Fax No: 0151 220 7208